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Multiflame Terms and Conditions

  1. The following are the standard conditions of sale of MultiFlame Ltd, herein called “the company,” applicable to all agreements for sale, sales, deliveries, repair or maintenance, Installations and work provided by the company .
  2. All orders or work accepted by the company from the customer are accepted on the terms and conditions and exceptions contained herein (and such variation or replacement thereof as may at any time be in force) and on no other terms conditions or exceptions. No other term conditions or warranty of any nature whatsoever shall be added hereto unless expressed in writing and signed by an officer of the company. No servant or agent of the company has authority to agree any oral variation or modification of or addition to these terms and conditions and exceptions in any circumstance whatsoever. Except as otherwise herein provided all conditions and warranties express or implied statutory or otherwise relating to the company’s goods or to any container or package in which such goods may be supplied are hereby excluded insofar as may be permitted by law. The company shall be entitled at any time and from time to time to vary or replace the terms and conditions and exceptions contained herein without notice.
  3. The company’s liability in respect of all gods supplied by the company shall be limited to giving the customer the benefit of any guarantee or warranty given by the manufacturer of such goods. The company shall not be under any further liability howsoever arising and all conditions and warranties expressed or implied by or under statute custom or trade usage are hereby expressly excluded.
  4. The risk in the customers goods shall pass on delivery to the customer or his agent
  5. The property in the customer’s goods shall pass to the customer forthwith upon payment to the company by the customer of the full purchase price thereof and until such payment the customer shall hold the company’s goods in fiduciary capacity as bailee thereof on behalf of the company, shall deliver the same up to the company upon demand and shall not deal with the company’s goods except in accordance with the written instructions of the company.
  6. Estimates are based on costs which are subject to fluctuation and the company reserves the right to pass on such variations as appropriate.
  7. Estimates are limited to such work as specified therein and are exclusive of any site preparatory work undertaken by other trades employed by the customer.
  8. Site requirements and cooker dimensions are detailed in the manufacturer’s installation instruction leaflet relevant to each appliance (further copies available on request) and it is the responsibility of the customer to ensure that proper instructions and a copy of the installation instructions are given to other trades responsible for site preparatory work.
  9. If conditions apply which necessitate the laying of a plinth for a cooker, the plinth must be provided or laid by the customer prior to Installation, unless the laying or supply of the plinth is to be carried out by the company. In thro instance where the plinth is not being laid or supplied by the company the plinth must be flat, level, of fireproof material, able to withstand the weight of the appliance, be suitable dimensions and constructed in accordance with the relevant installation instructions.
  10. All relevant site preparation must be completed prior to the assembly of a cooker as the installation price estimated is based on the assumption that assembly and commissioning are completed on the same day. Further visits necessitate through circumstances arising from incomplete site work carried out by others not associated, employed or instructed by the company or other causes outside the control of the company will be subject to a further charge as indicated within the company’s pricing tariff.
  11. A deposit of the amount indicated within an estimate is payable at the time an appliance is ordered or work to be carried out as detailed in an estimate. In the event of the cancellation of order or work to be carried out the deposit is non-refundable unless such cancellation is made with fourteen days of the order or work date. The company reserves the right to charge the customer with all costs incurred in the event of the cancellation of an order unless such cancellation is made within fourteen days of the date of the order
  12. Forward orders are accepted on condition that the sale price on the date of delivery shall be the price for the order unless otherwise agreed in writhing by the company.
  13. A pro-forma invoice is dispatched with confirmation of order or estimate of an appliance or work to be carried out. Full payment of the balance becomes due 7 working days before installation or work is to be carried out unless otherwise agreed in writhing with the company. In the event of a previously agreed installation or site work preparation being delayed at the customer’s request or as a result of incomplete site work by others, full payment of the balance still remains due 7 days prior to the original agreed date.
  14. Payment for maintenance, service or repair work including spare parts or components fitted shall be made to the company’s representative at the time the work is carried out unless otherwise agreed in writing by the company. Maintenance service or repair work including spare parts or components fitted will be charged at the company’s rates prevailing at the time the work is carried out. in the event of the company being unable to complete repairs due to the unavailability of components or that in the company’s opinion the appliance is beyond repair the customer shall be charged only for such work that has been carried out.
  15. The time of payment shall be of the essence of these terms and conditions. If the customer fails to make any payment on the due date in respect of the price or any other sum due under these terms and conditions then the company shall, without prejudice to any right which the customer may have pursuant to any statutory provision in force from time to time, have the right to charge the customer interest on a daily basis at an annual rate equal to the aggregate of 3%  above the  base rate of Barclays Bank  from time to time on any sum due and not paid on the due date. Such interest shall be calculated cumulatively on a daily basis and shall run from day to day and accrue after as well as before any judgement.
  16. Whilst every effort will be made to adhere to estimated deliveries, repair, maintenance, Installations, commissioning and site work preparation dates it is a condition that no liability(director consequential or otherwise) to the customer or any other person is accepted by the company if for any reason deliveries, repair, maintenance, Installations, commissioning  and site work preparations delayed beyond these dates, including any delays in obtaining replacement components required to complete repairs
  17. Before the company carries out any work all outstanding invoices shall have been paid by the customer
  18. The company reserves the right to refuse to service or repair any appliance that upon inspection is found to be such that the appliance has not been installed in accordance with the manufacture’s recommendations or cannot be maintained in accordance with the appropriate schedule of maintenance.
  19. If the company fails to perform the with care and skill work  it has carried out and invoiced and received payment for then the company will carry out remedial action at no extra cost to the Customer as long as the customer has notified the company within 14 days from the date of invoice.
  20. The company shall not be responsible for any loss or damage caused by the incorrect operation or treatment of an appliance including interference with the controls of any equipment as set by the company or as a result of the use of incorrect fuel and any repairs so necessitated shall be charged to the customer
  21. The company is registered for VAT and all charges will be subject to VAT in accordance with the VAT regulations prevailing at the time of supply
  22. The company’s liability with regard to the technical advice is strictly limited to the information contained in the insulation issued by the manufacturer for the appliance concerned.
  23. The company shall not be responsible for the maintenance of or repairs to flues chimneys or chimney linings, hot water or heating systems, electrical sub circuits gas or oil supply pipes to the point of connection to the appliance
  24. Any modifications to the flue of an appliance being necessary as a result of excessive or inadequate draft cannot be assessed accurately until all flue conditions have been experienced with the appliance under fire. The company cannot accept any responsibility for any problems which occur through unsuitable or inadequate chimney arrangements and any additional cost incurred shall be the responsibility of the customer.
  25. The customer accepts responsibility for ensuring that the appliance installation and its use always complies with relevant statutes bye-laws and regulations

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